On June 1, 2018, the IRS announced its new strategic, five-year plan to assist taxpayers.
The strategic plan, developed with input from external partners as well as IRS employees, focuses on six goals that will help improve customer service:
Empower and enable all taxpayers to meet their tax obligations
Protect the integrity of the tax system by encouraging compliance through administering and enforcing the tax code
Collaborate with external partners proactively to improve tax administration
Cultivate a well-equipped, diverse, flexible and engaged workforce
Advance data access, usability and analytics to inform decision-making and improve operational outcomes
Drive increased agility, efficiency, effectiveness and security in IRS operations
To learn more about the strategic plan, you may visit the following website: https://www.irs.gov/about-irs/irs-strategic-plan
